01
AI Companies
- Human-in-the-loop review
- AI output validation
- Data operations
- Model evaluation support
AI-First Operations Partner for Enterprise
Run global operations at 40% lower cost. Without compromising quality.
Vandetta Labs is an AI Operations partner for Fortune 500, high-growth, and PE-backed companies. We combine artificial intelligence, senior human operators, and process design to run customer operations, trust & safety, data operations, and back-office functions — deployed in weeks, measured against enterprise SLAs, and scaled across every time zone.
AI Operations
Trust & Safety
Data Operations
Customer Operations
Back Office
Workflow Automation
Operational Consulting
Enterprise Outcomes
The numbers our operating model is built to move.
Typical results across enterprise engagements. Specific outcomes vary by industry, volume profile, and starting baseline — every commercial is anchored to measurable KPIs.
40%
Typical reduction in fully-loaded operational cost within two quarters.
2–4 wk
Pilot pod deployment from contract signature to live operations.
24/7
Follow-the-sun coverage across LATAM, EMEA, and APAC delivery centers.
99%+
Quality bars maintained across QA-sampled and SLA-instrumented workflows.
10+ yrs
Average tenure of the senior operator leading every engagement.
60%+
Automation rate on mature workflows — humans stay on judgment and escalations.
Services
The AI Operations stack, delivered end to end.
Twelve enterprise service lines spanning customer operations, trust & safety, data operations, back office, and AI oversight — delivered by dedicated senior operators and amplified by proprietary automation.
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Quality Assurance
Layered QA — automated sampling, peer review, calibration — surfacing risk before customers do.
08
Knowledge Operations
Living SOPs, playbooks, and AI-ready knowledge bases co-authored with your team.
09
VIP & High-Value Operations
Named senior operators for accounts where every interaction is revenue-critical.
10
Operational Analytics & BI
Shared dashboards, SLA telemetry, and executive reporting on every workflow we run.
11
Business Process Outsourcing
Full functions transitioned with documented runbooks, retained IP, and audit trails.
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AI Evaluation & Red-Teaming
Structured LLM evaluation, safety testing, and policy-alignment reviews.
Industries
Engineered for the world's most complex sectors.
Specialized operational teams calibrated for the regulatory weight, scale, and judgment requirements of each domain we serve.
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SaaS
- Customer support
- Technical operations
- User onboarding
- Account management
03
FinTech
- Customer operations
- Verification workflows
- Payment support
- Back-office processing
04
Healthcare Administration
- Scheduling support
- Administrative ops
- Intake coordination
- Documentation workflows
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E-commerce
- Customer experience
- Order operations
- Returns management
- Marketplace support
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Enterprise Technology
- Internal operations
- Knowledge management
- Service desk augmentation
- Workflow optimization
07
Digital Platforms
- Trust & safety operations
- Content review
- User support
- Escalation management
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iGaming & Crypto Casinos
- Full team outsourcing
- VIP & high-roller operations
- KYC, AML & player verification
- Payments, withdrawals & chargebacks
- Fraud, bonus abuse & risk ops
- 24/7 multilingual player support
- Responsible gambling workflows
- Live dealer & game studio support
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Regulated Entertainment
- Customer operations
- Verification support
- VIP customer service
- Risk-aware back-office
The V-OPS Framework™
Diagnose. Design. Deploy. Operate. Optimize.
Our proprietary operating model — engineered for enterprises that cannot afford a botched rollout. Every phase is owned by a senior operator and reviewed against measurable handover criteria.
Deployment Lifecycle
Typical enterprise ramp: 2–4 weeks to pilot, 8–12 weeks to steady-state, quarterly optimization cadence thereafter. Contracts are SLA-backed and DPA-ready.
Read the full methodology →- Phase 01
Diagnose
Operations audit across volume profiles, escalation paths, unit economics, tooling, and risk. Baseline KPIs are agreed before a single operator is hired.
- Phase 02
Design
The V-OPS Framework™ — Visibility, Velocity, Verification, Value — translates tribal knowledge into versioned SOPs, AI-ready workflows, and SLA contracts.
- Phase 03
Deploy
A pilot pod of senior operators stands up in 2–4 weeks with dedicated leadership, integrated tooling, and shared dashboards from day one.
- Phase 04
Operate
Follow-the-sun delivery across global centers. SLA-backed quality bars, weekly calibration, monthly business reviews, quarterly executive readouts.
- Phase 05
Optimize
AI automation is layered onto proven workflows. Every human decision becomes training signal. Cost-per-contact drops as accuracy climbs.
Humans + AI
Humans + AI outperform either alone.
AI automates the repetitive and the predictable. Dedicated specialists handle judgment, escalations, and quality control. The blend is where mission-critical operations actually live.
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Automation does the volume.
Routing, classification, drafting, summarization, retrieval — handled at machine speed.
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Humans hold the judgment.
Edge cases, escalations, ambiguous policy calls, and VIP relationships stay with senior operators.
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Quality compounds over time.
Every human decision becomes training signal — the system gets sharper with every cycle.
Operations ConsoleLive
AI handled
1,284
Human review
146
Avg. resolve
42s
Quality score
99.4
Workflow stream
AICategorized 84 inbound tickets
OPSVerified high-risk payment release
AIDrafted 32 customer responses
OPSEscalated VIP account review
AIFlagged 6 trust & safety items
Why Vandetta Labs
The operating standard for enterprises that can't afford to be slow.
Executive teams choose Vandetta Labs when speed, quality, and cost all have to move in the right direction — at the same time.
01
Up to 40% Cost Reduction
Enterprise clients typically reduce fully-loaded operational cost by 25–40% within two quarters — while lifting quality metrics.
02
Deploy in 2–4 Weeks
Pilot pods stand up in weeks, not quarters. Enterprise ramps follow a structured 8–12 week playbook.
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24/7 Global Coverage
Follow-the-sun delivery across regional operations centers with multilingual coverage.
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SLA-Backed Quality
Every contract includes SLA telemetry, weekly calibration, and executive-level QBRs.
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AI-First Operating Model
Automation is embedded into every workflow — not a separate initiative. Humans hold the judgment; AI handles the volume.
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Senior Operator on Every Deal
You get a named operator with 10+ years of experience — not a ticket queue.
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Enterprise-Grade Security
SOC 2-aligned controls, GDPR/HIPAA-ready workflows, SSO, least-privilege access, regional data residency.
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Procurement & Audit Ready
DPA-ready contracts, versioned SOPs, and evidence packs designed for enterprise procurement and audit review.
Security & Compliance
Enterprise-grade posture. Procurement-ready by design.
Mission-critical operations demand mission-grade discipline. Our security and compliance posture is built for enterprise procurement, InfoSec review, and regulated industries.
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SOC 2-Aligned Controls
Access control, change management, and monitoring modeled on the SOC 2 Trust Services Criteria.
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GDPR & HIPAA-Ready Workflows
Data handling, DSAR support, and processor-role controls compatible with EU and US healthcare regimes.
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Least-Privilege Access
Role-based access, SSO/SAML, MFA-by-default, and just-in-time elevation across every operational system.
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Regional Data Residency
Delivery centers configurable to EU, US, LATAM, and APAC data-residency requirements.
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Versioned SOPs & Audit Trails
Every action attributable, every workflow versioned, every decision reviewable on request.
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Business Continuity & DR
Redundant delivery centers, documented BCP/DR runbooks, and cross-region operator failover.
FAQ for CEOs, COOs & CTOs
Answers, on the record.
The questions enterprise buyers ask before signing an operations partner.
Vandetta Labs is an AI Operations partner for enterprise, high-growth, and PE-backed companies. We combine artificial intelligence, senior human operators, and operational consulting to run customer operations, trust & safety, data operations, and back-office functions at global scale.
Talk to a senior operator
Not a sales rep. A senior operator.
Tell us about the operation you want to scale — customer support, trust & safety, data operations, back office. You'll get a tailored point of view within one business day, and a proposal within a week.
10+ year operator on the first call
Tailored point of view within 1 business day
Proposal within 5 business days
DPA-ready, SOC 2-aligned, GDPR/HIPAA-compatible
Prefer email?
vandettagroup@gmail.com