The V-OPS Framework™ — an operating model for AI-first operations.
V-OPS is Vandetta Labs' proprietary operating model for enterprise AI Operations. It replaces the outdated BPO playbook — headcount, ticket queues, and SLAs — with a system built for hybrid AI + human workflows.
Traditional BPO playbooks were designed for deterministic, human-only workflows. They don't measure AI accuracy, don't govern human-in-the-loop escalations, and don't compound quality as automation matures. Enterprises deploying AI need a different operating model.
V-OPS gives executive teams a single framework to diagnose, design, deploy, operate, and optimize AI-first operations — with measurable KPIs at every stage.
What we operate for you
Visibility
Every workflow instrumented from day one. Live dashboards on SLA, quality, cost, automation rate, and risk. No black boxes.
Velocity
Time-to-value measured in weeks. Pilot pods in 2–4 weeks; steady-state in 8–12. Every phase gated on measurable handover criteria.
Verification
Layered QA: automated sampling, calibrated reviewer rubrics, weekly calibration, monthly business reviews, evidence packs for audit.
Value
Every quarter automation rate rises, cost-per-unit falls, and quality metrics climb. Value compounds — it isn't a one-time cost cut.
How the ramp unfolds
- 01DiagnoseOperations audit, KPI baseline, and commercial framing.
- 02DesignV-OPS blueprint: SOPs, workflows, SLAs, tooling, escalations, staffing model.
- 03DeployPilot pod live in 2–4 weeks with named senior operator and shared dashboards.
- 04OperateFollow-the-sun coverage, SLA telemetry, weekly calibration, monthly QBRs.
- 05OptimizeAutomation layered onto proven workflows. Quality compounds; cost drops.
Buyer questions, answered
Yes. All SOPs, playbooks, and workflow documentation produced during the engagement are yours. We retain no IP over your operational documentation.
V-OPS is designed for AI-first operations where automation and human judgment blend. Lean and Six Sigma optimize deterministic processes; V-OPS optimizes hybrid AI + human systems.
Talk to a senior operator — not a sales rep.
Book a 30-minute strategy call and we'll come with a working point of view on your operation.